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The company’s precision cooling training team partnered with Dr. Robert E. Norton, DACUM International Training Program director, and others at the Center on Education and Training for Employment at The Ohio State University (CETE/OSU) on the use of Developing A CurriculUM (DACUM), an approach to job analysis that determines which tasks must be performed by a given occupational area.

Front-line supervisors are called coaches at contact center provider Afni. The Afni Coaching Model (ACM) is a behavioral-based strategy for coaching that has become fundamental to development at all levels of the organization. All coaches, management, and support staff are immersed in the ACM methodology.

Too many executives overanalyze a $25,000 investment in an idea intended to increase revenue, but pay little mind to hiring a salesperson with a $25,000 salary whose job is to increase revenue, as well. Top-performing companies view their sales teams in a completely different way. They recognize that each salesperson represents a revenue investment made by the company.

Before you embark on a training program, make sure you communicate the reason for it, whether it’s to increase customer satisfaction, increase sales, or something else entirely. Explain what the employees’ role in the training is, what they’ll be expected to do differently as a result, and how. By doing so, you’re giving them the tools to learn and succeed.

The path you may have chosen when you graduated from the university has taken many detours. So what is in your toolbox? Yes, education is key for the first tool to fill the box. But what else to you need to succeed, especially as a leader?

The Olympics are a metaphor for understanding what is happening throughout the world in terms of the global economy. But how do we ensure that not only does our team stay in the game but also that we win our share of medals? The starting point is the alignment of the organization to a higher purpose that inspires and to which people are willing to give their total commitment.

Orkin needed its employees to leave the classroom prepared to perform the job. In response, Orkin University integrated several emergent methodologies and technologies (embedded workflow, flipped classroom, Orkin Global Learning Network, and mobile tools/resources) into its newly revised Commercial Sales curriculum.

We probably don’t highlight empathy enough in our training sessions. Think of what we want others to learn in our business training programs and how key empathetic understanding is: managing people remotely, global leadership, managing across cultures, virtual teamwork, collaboration, working in a matrix. To do any of these things well requires an ability to “put oneself into another’s shoes.”

The Crawford Mentoring Model defines a central framework that targets individual needs, economic realities, and strategic goals. The framework incorporates three components: a process map, roles and responsibilities of participants, and a measurement system tied to a continuous improvement cycle.

Most people would prefer to listen to anything presented enthusiastically over even the most important information presented dully. Under the right conditions, you and your audience can feed off each others’ passion and excitement, and you’ll create something special that will change their lives—and yours.