Online Articles

By Scott Merrick, Training Account Manager, Signature Worldwide Why is it so important to create a memorable experience for a guest? Are we doing it to create value, which, in turn, will make us more money? Are we doing it to get better reviews on different Websites? Or are we doing it because it feels good? The things we do in the hotel industry need to make money—that’s why we do it—but creating a memorable experience need not cost a lot of money or really no money at all.

By Norman Bodek, President, PCS Press Imagine all your employees are self-motivated, highly skilled artisans who are self-reliant and self-directed. At conferences, when I ask the audience to try to imagine that type of workforce, some look excited, while others cringe. From the cringers, I always hear the same question, “But who would do the boring, repetitive work? We can’t have everyone educated and in charge of their work and careers.”

By Michael Ninness, Senior Vice President, Product and Content, lynda.com Too often training goes unused. It’s not relevant to the learner or fails to address a specific concern in a moment of need. Even when training is consumed, learning does not always occur. And because technology and information are rapidly evolving, content used in training quickly becomes outdated.

By Laura Stack, MBA, CSP While the purpose of any presentation is to provide the audience with useful information or influence behavior, there is no fail-safe method for ensuring it happens. However, you’re more likely to have it happen through the use of humor, which can aid in breaking the ice, engaging your audience immediately, and retaining their attention.

Edited by Edward T. Reilly Delegation allows another individual or group to work on a project or task that offers motivation and rewards on its successful completion. It also offers the manager the opportunity to grow and develop individuals who then can be recognized as high-level contributors in the organization. Begin your close look into the practice of delegating with a self-assessment of your comfort level with delegation. Two-Way Benefits of Delegating

By David Yesford, Senior Vice President, Wilson Learning

By David McNally, CEO, TransForm Corporation As an Aussie, I am still basking in the glow of the first Australian to win The Masters, the golf tournament regarded by many professionals as the pinnacle of achievement. His name is Adam Scott. One would have to understand the history of sport in Australia to grasp the significance of this to the nation. Aussies love their sport no matter what form it takes. Even the Prime Minister stopped what she was doing to send a message of congratulations.

By Sandra Davis, Ph.D. Pearl 1: The Leader You Will Be Tomorrow Is Not the Leader You Are Today Great leaders are on a “leadership journey.” They learn, grow, evolve, develop, and find new ways to lead in an ever-evolving leadership environment. While the oft-heard expression, “You can’t teach an old dog new tricks,” may subtly tempt us to opt out of active learning, we have an enormous capacity to change and develop. Becoming a better leader tomorrow means proactively striving to do so.

By Barbara Wanless Jake looked over his redesigned departmental layout and smiled. Following an intense, nine-day Leadership Retreat, the multinational company had implemented sweeping physical changes to the offices. The new watchword was “Innovation,” and the walls came down. There were whiteboards for each work team, small meeting areas for Idea Groups, and even adaptions to workflow to increase interactions between departments.

By Richard B. Secord “If you wish to achieve worthwhile things in your personal and career life, you must become a worthwhile person in your own self-development.”—Brian Tracy