Online Articles

By Bruce Tulgan Last June I found myself talking through an age-old challenge with a longstanding client, the director of training at a well-known insurance company: “What do we need to do to make our management training really stick?” Indeed, we have been trying to answer this question since we first began offering management training programs in 1995.

By Suzanne Kleinberg So you have been terminated. Assuming you haven’t been fired for just cause, your (soon-to-be- ex-) employer has handed you with an envelope with a termination package. What do you do now? Firstly, do not sign anything until you have had a couple of days to get over the shock and humiliation. Don’t succumb to pressure from your employer to sign it during your termination meeting. They are not allowed to coerce you to agree to anything. It would not be binding as you are signing under duress.

By Jennifer Lawrence, Founder, Cambridge Corporate Training Once your company’s global training program is launched and underway, it’s time to turn your attention to the instructor’s teaching approach, whether the training will be offered onsite or online through Webinars and virtual classrooms. Here are 10 important teaching tips you can use to ensure that each stage in the instructional process flows smoothly and succeeds in:

By Sebastian Bailey, Ph.D., Co-Founder and President, Mind Gym We live in a culture of instant updates and short attention spans. We struggle to spend seconds away from our smart phones, never mind days out of the office in training. But that doesn’t mean personal development must sit on the back burner. From sermons to ancient Greek plays, piano lessons to TV documentaries, we have learned things in bite-size chunks for thousands of years. Why should training at work be any different? Bite-size Is Cheaper and More Effective

By Tim Rymel, M.Ed., Owner, CorporateKindergarten.com

By Margery Weinstein

By Laura Stack, MBA, CSP Most business professionals quickly learn and understand the basics of presentation attire. But I’ve come to the conclusion that a many people suffer from colorblindness, complete lack taste, or else have no idea how to dress professionally. Admittedly, for a few speakers, dysfunctional dress is their shtick (you know who you are). But the rest need a quick review on image on the platform.

By Sonia Alvarez-Robinson, Director, and Kevin Alas, Associate, PwC, People & Change Practice

By Andrew Mullaney, Curriculum Developer/Trainer, City University of New York School of Professional Studies

By Norma Jarman, Training Account Manager, Signature Worldwide Many business operators may believe the customer experience begins when the customer arrives at your place of business. However, in reality, the customer experience begins when a customer decides he or she needs a specific service or item you provide.