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January / February 2013

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Fostering Behavior Change


Training Today: Dive Into 2013 Training Trends

In the Words Consulting offers some trends training professionals should consider tapping into in 2013 (if you haven’t already):

Training magazine Ranks 2013 Top 125 Organizations

Excelsior, MN (February 18, 2013)— Verizon picked up the No. 1 spot on the Training Top 125 for the second year in a row, earning its induction into the Top 10 Hall of Fame in 2014 after securing positions in the Top 10 for the last four consecutive years. No. 4 Farmers Insurance likewise punched its ticket to the Top 10 Hall of Fame next year. Top 5 newcomers Jiffy Lube International, Coldwell Banker Real Estate, and CHG Health Care Services nabbed Nos. 2, 3, and 5, respectively. This year, 25 newcomers cracked the Top 125 list.

2013 Training Top 125 Rankings

Operational excellence and culture transformation are lofty goals. But training can play a big part in an organization attaining them, as Verizon can attest: Verizon Lean Six Sigma (VLSS) helped earn the telecom the No. 1 spot on the Training Top 125 for the second year in a row. Despite some belt-tightening, Top 125ers still dedicated a mean of 4.58 percent of their payroll to the training budget. Some 25 newcomers earned a spot on the list this year, the 13th in a row Training has ranked the top companies of employer-sponsored workforce training and development.

2013 Training Top 125: Verizonメs #1 Calling

By Lorri Freifeld Never underestimate the power of a Black Belt. Verizon set its sights on operational excellence in 2012, implementing Verizon Lean Six Sigma (VLSS) to transform its culture, satisfy customers, and improve processes that drive results and increase profitability and shareholder value. One of the first VLSS initiatives focused specifically on Learning Effectiveness and led to reduced training time and a projected $4 million savings by the end of 2012.

2013 Training Top 125: Jiffy Lubeメs Training Drive

By Lorri Freifeld The Jiffy Lube training drive starts at the top with Stu Crum, president of Jiffy Lube International (JLI). He developed Operation Frontline in which he called for every employee to follow his lead by completing seven courses in Jiffy Lube University (JLU), the company’s award-winning training program, plus spend a minimum of one day at a Jiffy Lube service center. The courses included Orientation and Safety, and training for the Courtesy Tech, Upper Bay Tech, Lower Tech, Customer Service Advisor, and Team Lead positions and products.

How Do YOU Think?

By Judy Chartrand, Ph.D., Chief Scientist, Pearson TalentLens

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