January / February 2013

 

By Bob Pike CSP, CPAE With risk goes reward. That truism hit home when I was invited to make a presentation at an international conference in Amsterdam, Holland. The presentation was to be simultaneously translated in three languages. I was told by the organizers to expect about 100 people in each of my four sessions on four different topics: leadership, problem-solving, training techniques, and marketing strategies.

By Lorri Freifeld The Jiffy Lube training drive starts at the top with Stu Crum, president of Jiffy Lube International (JLI). He developed Operation Frontline in which he called for every employee to follow his lead by completing seven courses in Jiffy Lube University (JLU), the company’s award-winning training program, plus spend a minimum of one day at a Jiffy Lube service center. The courses included Orientation and Safety, and training for the Courtesy Tech, Upper Bay Tech, Lower Tech, Customer Service Advisor, and Team Lead positions and products.

By Sirin Köprücü, Senior Associate, Global Dynamics, Inc.

By Lorri Freifeld Never underestimate the power of a Black Belt. Verizon set its sights on operational excellence in 2012, implementing Verizon Lean Six Sigma (VLSS) to transform its culture, satisfy customers, and improve processes that drive results and increase profitability and shareholder value. One of the first VLSS initiatives focused specifically on Learning Effectiveness and led to reduced training time and a projected $4 million savings by the end of 2012.

By Neal Goodman, Ph.D., President, Global Dynamics, Inc.

Operational excellence and culture transformation are lofty goals. But training can play a big part in an organization attaining them, as Verizon can attest: Verizon Lean Six Sigma (VLSS) helped earn the telecom the No. 1 spot on the Training Top 125 for the second year in a row. Despite some belt-tightening, Top 125ers still dedicated a mean of 4.58 percent of their payroll to the training budget. Some 25 newcomers earned a spot on the list this year, the 13th in a row Training has ranked the top companies of employer-sponsored workforce training and development.

By Roy Saunderson, Chief Learning Officer, Recognition Management Institute I will never forget my Psychology of Memory course—no pun intended. Being a mature student when I started university, I fell into the normal throes of prerequisite courses in my first year, which required taking science and math courses missed during high school. Not fully appreciating all the prerequisite courses assigned to me, once they were completed, I vowed to make my second year of university a far more relevant learning experience by choosing exactly what I wanted to learn.

Excelsior, MN (February 18, 2013)— Verizon picked up the No. 1 spot on the Training Top 125 for the second year in a row, earning its induction into the Top 10 Hall of Fame in 2014 after securing positions in the Top 10 for the last four consecutive years. No. 4 Farmers Insurance likewise punched its ticket to the Top 10 Hall of Fame next year. Top 5 newcomers Jiffy Lube International, Coldwell Banker Real Estate, and CHG Health Care Services nabbed Nos. 2, 3, and 5, respectively. This year, 25 newcomers cracked the Top 125 list.

By Lorri Freifeld Ask Ernst & Young Chief Learning Officer Mike Hamilton if there were anything he could do over again in his career, what it would be, and he just shakes his head. “I can’t imagine a better career than I’ve had,” he says. “I have traveled around the world. I had the opportunity to work with really talented people, many of whom view the world very differently than I do. My roles at Ernst & Young have always excited me and stretched me. I am not sure one can ask for more in a career.”