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January / February 2013

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Last Word: The Right Way to Tell Clients Theyメre Wrong

By Michael Rosenthal, Managing Partner, Consensus

Trainer Talk: Resolve to Involve

By Bob Pike CSP, CPAE With risk goes reward. That truism hit home when I was invited to make a presentation at an international conference in Amsterdam, Holland. The presentation was to be simultaneously translated in three languages. I was told by the organizers to expect about 100 people in each of my four sessions on four different topics: leadership, problem-solving, training techniques, and marketing strategies.

2013 Training Top 125: Jiffy Lubeメs Training Drive

By Lorri Freifeld The Jiffy Lube training drive starts at the top with Stu Crum, president of Jiffy Lube International (JLI). He developed Operation Frontline in which he called for every employee to follow his lead by completing seven courses in Jiffy Lube University (JLU), the company’s award-winning training program, plus spend a minimum of one day at a Jiffy Lube service center. The courses included Orientation and Safety, and training for the Courtesy Tech, Upper Bay Tech, Lower Tech, Customer Service Advisor, and Team Lead positions and products.

World View: Focus on Turkey

By Sirin Köprücü, Senior Associate, Global Dynamics, Inc.

2013 Training Top 125: Verizonメs #1 Calling

By Lorri Freifeld Never underestimate the power of a Black Belt. Verizon set its sights on operational excellence in 2012, implementing Verizon Lean Six Sigma (VLSS) to transform its culture, satisfy customers, and improve processes that drive results and increase profitability and shareholder value. One of the first VLSS initiatives focused specifically on Learning Effectiveness and led to reduced training time and a projected $4 million savings by the end of 2012.

Best Practices: Music as a Metaphor in Training

By Neal Goodman, Ph.D., President, Global Dynamics, Inc.

2013 Training Top 125 Rankings

Operational excellence and culture transformation are lofty goals. But training can play a big part in an organization attaining them, as Verizon can attest: Verizon Lean Six Sigma (VLSS) helped earn the telecom the No. 1 spot on the Training Top 125 for the second year in a row. Despite some belt-tightening, Top 125ers still dedicated a mean of 4.58 percent of their payroll to the training budget. Some 25 newcomers earned a spot on the list this year, the 13th in a row Training has ranked the top companies of employer-sponsored workforce training and development.

Talent Tips: The Path to Real Learning

By Roy Saunderson, Chief Learning Officer, Recognition Management Institute I will never forget my Psychology of Memory course—no pun intended. Being a mature student when I started university, I fell into the normal throes of prerequisite courses in my first year, which required taking science and math courses missed during high school. Not fully appreciating all the prerequisite courses assigned to me, once they were completed, I vowed to make my second year of university a far more relevant learning experience by choosing exactly what I wanted to learn.

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