March / April 2013

By Bruce Tulgan When it comes to the business of training, how do you make the business case for training?

Most people think they will get their next job thanks to in-person networking, according to a poll of nearly 600 U.S. and Canadian workers by Right Management, the talent and career management expert within ManpowerGroup. Whether currently employed or unemployed, half of those surveyed expect that person-to-person networking is how they will find their next position, while 1 in 5 thinks it will come from a posting on an Internet job board. How do you think you will find your next position?

By Jason W. Womack, MEd, MA You’ve no doubt heard of ROWE (Results Only Work Environment). For many people, this has meant they can work from anywhere. As long as they get their work done, it’s OK to not come into the office.

By Martha J. Cardi, JD, Reed Group Chief Compliance Officer, and Megan G. Holstein, J.D., Reed Group Senior Counsel, Compliance and Employment Law An employee’s request for a leave of absence as an accommodation under the Americans with Disabilities Act (ADA) poses Human Resource (HR) challenges. The EEOC is pursuing violations of employers’ ADA obligations, obtaining multi-million dollar consent decrees against employers for absence policies that violate the ADA. Employers are asking when, why, and how much leave must be provided as an ADA accommodation.

The woman who checked me in at the Walt Disney World Coronado Springs Resort for the Training 2013 Conference & Expo last month was friendly, courteous, and helpful. She handed me my room key, drew the route to my room on the map, told me where I could get food and go swimming, and asked if I had any questions. I cheerfully (and, it turned out, mistakenly) replied, “No, I’m good.”

CUSTOMER SERVICE   By Dave Fogleman, Vice President, Sprint University

By Gail Dutton Ask a project manager what he or she does, and you’ll probably get an answer along the lines of “bring order to chaos.” And while “chaos” may be overstating the situation a bit, project managers do provide guidance and drive to keep projects moving in the right direction and, for clients, a consistent experience and single point of contact. Often, professional management is included in a customer’s project requirements. Consequently, organizations are realizing that project managers provide a strategic advantage.

By Margery Weinstein

By Margery Weinstein

By Dr. Neil Orkin, President, Global Training Systems Bondi Beach, The Sydney Opera House, koala bears, kangaroos. Is there a training world in the “Land Down Under?” Yes, yes, and yes! Ignore this beautiful country at your own risk. Business opportunities abound in Australia for your organization, and there is an interest and need for human resource development. Your training investment will return a significant profit.