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September / October 2012

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Standard-Setting Process Issues

By Melissa Fein, Ph.D.

Hack Attack

By Gail Dutton IT departments can’t ensure data security. Despite firewalls and anti-virus and anti-malware applications, cybersecurity experts say most computer systems already are infected, and there’s little IT administrators can do to prevent it. That’s the biggest surprise non-IT employees experience during computer security training. “Non-IT employees think cybersecurity isn’t their problem...and that IT has taken care of it,” notes Prenston Gale, director of information security for Dynamics Resource

Taking Soft Skills for Granted?

By Gail Dutton

L&D Best Practices: Sept./Oct. 2012

Training magazine taps 2012 Training Top 125 winners and Top 10 Hall of Famers to provide their learning and development best practices in each issue. Here, we look at strategies to foster technology innovation and implementation and onboarding. TECHNOLOGY INNOVATION By Lou Tedrick, SVP-Workforce Development, Verizon A chef eats the food she prepares. A mechanic fixes his own car. An accountant balances her own checkbook. And at Verizon, employees use the technology they sell.

In Covey We Trust

By Lorri Freifeld He taught us how to be effective. He taught us how to inspire trust. He taught us how to be better leaders. And although he sadly passed away a few months ago, Dr. Stephen Covey’s legacy to the training industry and the world at large will continue to live on.

Game Gain

By Margery Weinstein

View from the Top

By Lorri Freifeld Companies such as FedEx, The Hartford, and Union Pacific offer some of their leaders the opportunity to climb Mt. Everest. But the trek does not require parkas, ice axes, or karabiners. Nor will participants feel the least bit cold. They must, however, make life-and-death decisions about who gets how much oxygen, correctly calculate the weather when the weather station is knocked out, and determine what to do when one of the team begins to experience hypothermia.

Medtronic, Inc.: Simulating High-Potential Teamwork and Medical Device Usage

By Margery Weinstein When Medtronic, Inc., a Minneapolis-based provider of medical technology, needed a way to give high-potential employees a sense of teamwork under pressure, it turned to simulation technology. The company incorporated a team-based leadership simulation from Enspire Learning into its Emerging Leader Program (ELP) that creates insights on personal leadership styles. It also allows emerging leaders to practice cross-functional teamwork that deals with ambiguity under time pressure, communication across the enterprise, and making strategic trade-offs.

Left to My Own Devices

 

Cloud Control

By Margery Weinstein

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