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By Margery Weinstein In 2010, increased competition and an ever-changing construction marketplace led Gilbane to re-examine its sales processes in order to drive sustainable long-term growth. It became clear that a broader range of sales expertise and business development was needed throughout the leadership teams to complement Gilbane’s existing business development teams.

By Tom Roth, Chief Operating Officer, Wilson Learning Worldwide Let’s face it—it’s still tough out there. Most organizations today have weathered the worst economy since World War II, with recovery and growth slower than we all would like it to be. But you made it, and now you are dealing with the massive changes that have taken place and are working hard to ensure your organization stays on course for continued success.

By Dan Carusi, Vice President, Global Education, Deltek

Not so long ago, power within organizations came from the commands of top executives. Leaders drove performance by devising strategic objectives, which they translated into directives that passed down to employees, whose job was merely to take orders and to act on those orders. Today that model has fallen apart.

By Thomas J. Walter and Molly Meyer Perhaps you’ve heard about this phenomenon via television shows or movies. Maybe you’ve read about it in books and articles. Maybe your friends or family members have boasted about experiencing it, but you’re still not convinced it’s real. How does it feel to truly love the place you work, and does your workplace truly love you? Is a loving relationship between you even possible?

By Jim Loehr, Ph.D., Co-Founder, Human Performance Institute Division of Wellness & Prevention, Inc., a Johnson & Johnson company

By Margery Weinstein A 2009 employee engagement survey at EMD Serono, Inc., highlighted for the company’s Research & Development (R&D) organization the need to focus on four areas, which if taken together, would help “create an environment in which our people can realize their potential.” The four areas included:

Training magazine taps 2012 Training Top 125 winners and Top 10 Hall of Famers to provide their learning and development best practices in each issue. Here, we look at strategies for communication/customer service, employee retention, and sales training. COMMUNICATION/CUSTOMER SERVICE By Jon Kaplan, Director, Training Center of Excellence, Discover Financial Services