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The Relationship Banker (RB) role is a relationship-based model that requires the branch employee to build long-term relationships with customers, assisting them with everything from basic teller transactions to product recommendations and lending.

Personal connection is the single most important element in maximizing sales over the long term. Focusing on relationship building allows a sales professional to anticipate customer needs, make targeted recommendations, and become a trusted partner for future purchases.

A great way to avoid the conflicts caused by a generational gap while also forming a more collaborative environment is to develop a culture that embraces diversity.

If you utilize a pattern of affirming and building, while listening intently, you will find that the conversations with customers are more natural, customer focused, and deliver potential for increased sales.

For the second year in a row, USAA was recognized by the Ethisphere Institute as one of the World’s Most Ethical Companies. 2017 TTV Winner...

When planning to build or buy new content, think outside of the “Next” and “Previous” buttons. Think flipped and blended learning approaches. Think mobile apps and more.

Without a strong relationship with our customers, we will not experience overall success and increased revenue.

Line managers need to be entrusted more than ever with the tools to act on their own initiatives within the context of their organization’s strategy. By activating the line, HR can transition from spending too much time on tactical, day-to-day operations to making more strategic contributions.

Problems that involve remote colleagues result in significantly more severe impacts to productivity, cost, quality, and time, according to a survey by VitalSmarts and Training magazine. But the situation isn’t hopeless. Here are some steps that can help.