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Through a series of skill practice activities, New York Community Bancorp, Inc.’s front-line employees are challenged to spend time outside of their comfort zone practicing effective questioning techniques, the six steps of the relationship selling process, and effectively planning follow-up calls.

Provide evaluation data that is exactly what the business needs (performance data), that is actionable by key decision-makers, in the language of that business unit, that has been interpreted and analyzed, with solid business recommendations—and watch the relationships with your business partners grow.

To ensure your audience is not making a beeline for the door or catching a quick nap during your presentation, here are some tips to make your slides both entertain and resonate.

By Andrew Mullaney, Curriculum Developer/Senior Trainer, City University of New York- School of Professional Studies The rollout of a training program can be a substantial undertaking for training professionals. Program management of an upcoming session may include everything from assembly of materials and documents to the scheduling of sessions to the actual delivery and reporting of results back to the key stakeholders.

By the Brandon Hall Group Research Team With Valentine’s Day behind us and spring upon us, it’s a good time to talk about relationships. Well, maybe not those kinds of relationships, but rather the relationships that exist within your company’s learning ecosystem.

By Liggy Webb The most important single ingredient in the formula of success is knowing how to get along with people.—Theodore Roosevelt One of the most profound experiences we can have in our lives is the connection we have with other human beings. Positive and supportive relationships will help us to feel healthier, happier, and more satisfied with our lives. So here are a few tips to help you to develop more positive and healthy relationships in all areas of your life:

By Barbara Randi, Training Account Manager, Signature Worldwide A few months back, I was privy to a conversation between a customer (client/guest) and a service representative (rep). It was obvious who was in charge. Although the customer, I will call him “Bill,” lacked knowledge of the item he was looking to purchase, he alone maintained control of the call and the so-called conversation. He asked the questions, receiving one-word answers. Quickly, the rep delivered some of the information the caller needed—the price of the item. Then he hung up.

By Stephen Monk, Director, PwC Advisory People and Change Successful organizations recognize the strategic advantage of increasing employee value over time and the subsequent benefits for both the enterprise and individual development. Transferring capability to build competence and commitment is key in helping people be more productive and agile in hopes of sustaining their value over the long term.

By Peter Post When I became involved in the Emily Post Institute teaching about etiquette, I found myself sitting at a lunchroom counter one day scribbling notes for an upcoming talk. The thrust of the talk was the importance of etiquette in building relationships. Etiquette, after all, is more than just a bunch of rules. Its true purpose is to guide us to make choices that build relationships.

By Travis Bradberry, Ph.D. Conflict is a normal part of two people with different needs, interests, and motivations coming together. It’s how conflict is handled that determines the quality and ultimate success of a relationship. Researchers at the University of Washington (the same researchers who can predict the future success of a relationship with 93 percent accuracy) have discovered that successful relationships address conflict using a single technique-one so effective at addressing conflict that it’s called a repair. Repair