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7 Tips to Protect the Psychological Well-Being of Employees
Keys To KPI Optimization
Key performance indicators (KPIs) can be used as valuable benchmarks against which company and employee performance can be measured. Some organizations are upping the ante on how these essential metrics are optimized.
Training Top 125 Best Practice: Aetna Inc.’s Service Without Borders Initiative
Social Media Is Scary!
How to Handle 7 Customer Service Challenges
The Plot Thickens
Trainers can use storytelling to explain information to learners in a way that entertains and sticks. Here’s how.
L&D Best Practices: Strategies for Success (Jan/Feb 2019)
Training magazine taps 2019 Training Top 125 winners and Top 10 Hall of Famers to provide their learning and development best practices in each issue. Here, we look at how the Detective Training Centre of Hong Kong Police College modernizes detective training and how Vi cultivates talent outside the organization.
Creating A Culture Of Awareness
The #MeToo and #TimesUp movements have encouraged millions of people worldwide to share stories of sexual harassment. Organizations are grappling with how best to learn from past mistakes and redefining strategies to prevent harassment.