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Training Top 125 Best Practice: Customer Service New Hire 2.0 at OptumRx

OptumRx Learning Services reinvented Customer Service new hire training by creating situational, scenario-based learning in seven stages.

What Does Due Diligence in Hiring Encompass?

In the cases of job applicants’ public Facebook pages, is it OK for a company to “snoop” and see what it finds?

Is Your Interview Process Damaging Your Talent Brand?

The top complaints candidates have about interviewing is that the process is too slow or they did not receive enough feedback. Don’t let top talent get away because of an antiquated or poorly planned interview process.

Start With Seeing

An outward mindset begins with making more of an effort to see and understand others—their objectives, their needs, their challenges, and their circumstances.

Is It OK to Contact Employees After Hours?

Employees will be more productive at work if you give them time to do the things that mean the most to them in life.

Training Top 125 Best Practice: Generational Differences at Haskell

In the newest edition of the Generational Differences course, participants gain insight into the value of a multigenerational workplace and learn strategies to bridge the differences, leading to better working relationships and increased productivity.

When the Wind Blows

Hurricane Harvey’s impact on workplaces and employees.

Satisfaction with Learning Technology Is Inextricably Linked to Strategy and Planning

Only about one-third of respondents have a mature strategy for their technology and have integrated it with other systems, according to Brandon Hall Group’s 2017 Learning Technology Study.

A Workplace for the Ages

Searching for creative ways companies can benefit from the expertise and skills of employees of all ages.

When Your Global Colleagues Don’t Make Sense

Your standards and processes for work excellence were created through your specific cultural lens. They reflect your environment and a set of values from your culture. Although it makes complete sense to you in your context, it may not work well for another culture with a different set of values and beliefs.

Online Partners

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