complaints - search results

Superstar Managers’ enviable talents in networking, innovation, and winning deals permit them to operate largely unchecked. Their successes are celebrated at the same time that questionable—or downright unethical—business practices are overlooked, downplayed, and even rationalized by senior management.

Regardless of potential concerns about utilizing artificial intelligence (AI) in the workplace, I still think it could be helpful. In particular, I’m dreaming of an AI executive assistant for all of us.

Law firms Hogan Lovells and Littler Mendelson use liveaction simulations in their leadership development and workplace respect programs, respectively. KPMG leverages a gamified, Web-based learning app to help new and current employees understand what, exactly, the audit, tax, and advisory services firm offers clients. Verizon helps store managers know what to do during a robbery via a virtual reality simulation. The games may be fun, but they have a serious side—providing employees with the vital information and skills they need to do their jobs.

Employers increasingly are faced with demands that they create a nurturing atmosphere in the workplace.

Key performance indicators (KPIs) can be used as valuable benchmarks against which company and employee performance can be measured. Some organizations are upping the ante on how these essential metrics are optimized.

The initiative required not only training to learn new workflows, but also a culture shift for employees to trust their own decisions by doing what is right for the member.

How to manage risk in the Online Wild West.

The right response from staff soothes elevated customer emotions and spreads goodwill, but the wrong response can turn customers away.

Trainers can use storytelling to explain information to learners in a way that entertains and sticks. Here’s how.

Training magazine taps 2019 Training Top 125 winners and Top 10 Hall of Famers to provide their learning and development best practices in each issue. Here, we look at how the Detective Training Centre of Hong Kong Police College modernizes detective training and how Vi cultivates talent outside the organization.