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Communicating with Multiple Generations in the Training Room

By successfully engaging multiple generations during training, they will not only learn your material, but more about each other, leading to deeper understanding and better work results.

A Framework for Progress in Mobile Learning

Brandon Hall Group developed its Mobile Learning Maturity Model to give organizations perspective on where they are today in terms of using mobile devices for learning, and a roadmap for moving forward toward a more mature approach.

Role-Playing with Allied International Credit

An interactive card game that replaces traditional role-plays created more than 25,000 complex scenarios with less than 30 hours’ worth of effort. Results include increased engagement, enhanced learning, and a global rollout that is transforming training results.

Employee Secondment: A Secret to Successful Integration

One often overlooked yet effective way to improve communication—both during the merger process and after closing the deal—is “secondment,” which involves placing employees from a buyer’s organization into the seller’s, and vice versa.

Vouching for Visual Learning

Visual technology often is overlooked when organizing onboarding programs, and may be looked at as a complex implementation reserved solely for large institutions. But regardless of company size, there are new hires out there who are more than willing to be their own drivers of introduction and instruction.

Building Customer Relationships at NYCB

Through a series of skill practice activities, New York Community Bancorp, Inc.’s front-line employees are challenged to spend time outside of their comfort zone practicing effective questioning techniques, the six steps of the relationship selling process, and effectively planning follow-up calls.

How to End the “Check-the-Box” Approach to Training

Redefining relationship training as development within context instead of understanding of content is, at its essence, a rebranding process, one that will be critical for achieving the outcomes training professionals and their learners need going forward. Here are three techniques to use as a roadmap for rebranding relationship training and the value you offer your participants.

How to Make Every Day a Development Day

Exceptional development managers use what is in front of them—namely, the work itself and their daily access to people doing it—to make bite-size progress on a big goal: continual development of the capacity of all their people so they make talent their business.

How Useful Are Assessment Tools in the Hiring Process?

Do you use assessment tools in the hiring process in your organization? How do you balance the results of these assessments with what your managers observe and experience in the face-to-face interviews?

Intimidation Elimination

Bullying isn’t isolated to the playground. More organizations are acknowledging a need to address bullying that occurs in the workplace, including plans to prevent it from happening in the first place.

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