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By Margery Weinstein
L&D Best Practices: Sept./Oct. 2012
Training magazine taps 2012 Training Top 125 winners and Top 10 Hall of Famers to provide their learning and development best practices in each issue. Here, we look at strategies to foster technology innovation and implementation and onboarding. TECHNOLOGY INNOVATION By Lou Tedrick, SVP-Workforce Development, Verizon A chef eats the food she prepares. A mechanic fixes his own car. An accountant balances her own checkbook. And at Verizon, employees use the technology they sell.
Soapbox: Lights, Cell Phone, Action!
An actor, a cell phone, and a solid storyline lead to an engaging onsite, in-person simulation to improve customer service.
How Leadership Cross-Training Works
By Jack Zenger, CEO, Zenger Folkman
How to Be a Great Manager When You Have 57 Other Things to Do
By Brad Karsh, President, JB Training Solutions “Time is the quality of nature that keeps events from happening all at once. Lately, it doesn’t seem to be working.” It’s not easy managing people—especially when stress levels are up and you have 57 other urgent things to do. No matter the circumstances, being a great manager takes time and dedication. But let’s get real: You literally have no time to spare!
Talk’s Not Cheap: With Careers, It’s All About Conversation
By Dr. Beverly Kaye and Julie Winkle Giulioni If you’re like most managers, you care. You’ve become accustomed to taking on more and more, expanding your job description with countless “other duties as assigned”... and even some that aren’t. Developing the careers of the people who report to you is on a growing (read: crushing) list of to-do’s.
Fear Not the 70-20-10
By Tim Toterhi, Senior Director, Organization Development, Quintiles
Better Training Through Show, Not Tell
By Frank Ryle, PMP, Senior Trainer, International Institute for Learning, Inc. “You need to be able to show us and not tell us what we need to know.” This was probably the biggest tip I ever received early in my career as a corporate trainer in project management.
Besting the Culture Challenge
By Tim Toterhi, Senior Director, Global Learning & Development, Quintiles
By Margery Weinstein Your future leaders’ creativity and problem-solving skills have been honed in leadership courses, but that doesn’t mean they are ready to use those skills to further your company’s place in the world. With emerging markets in Asia, South America, and other areas of the world, your workforce needs to have an understanding of and interest in cultures beyond the city or town they are based in.