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Pardon the Intermission: The Power of Learners Pausing Video
Watching video is a passive activity; however, when using the pause button, we can interject an active learning moment such as having viewers create something or practice a skill or task.
How to Get Your Coaching Program to Carnegie Hall
Delivering or understanding a coaching process can be achieved by e-learning, a traditional workshop, or even reading a book. However, actually becoming a coach is much more difficult, and practice is the tool of choice.
The Truth About Trust
To trust in the workplace means making an active choice to risk something that’s important to you or to your project that may have a lasting impact.
Leader Problem? Or Leadership Problem?
Leadership involves far more than the person who holds the leader title. It is a social process that enables individuals to work together as a cohesive group to produce collective results. To diagnose the source of problems in this process, one needs to take a whole system rather than an individual leader perspective.
5 Fundamentals for a Successful vILT Program
Virtual instructor-led training (vILT) is here to stay and will continue to evolve as technology allows. The key to success is proper planning, preparation, and talent to bring it all to life.
Virtual vs. Classroom Training
Best practices for designing virtual training that performs equally as well as traditional classroom training.
Is Your Customer Service Experience Being Left to Chance?
A great customer service experience cannot be created merely by completing a checklist. You must realize that customer service is how the customer feels with each encounter with our associates.
Training Top 125 Best Practice: Customer Service Training at Wequassett Resort
In addition to the “Special 12” building blocks of customer service, video, social media, and gaming are incorporated into the customer service training at Wequassett Resort.
L&D Best Practices: Strategies for Success (July/August 2016)
Training magazine taps 2016 Training Top 125 winners and Top 10 Hall of Famers to provide their learning and development best practices in each issue. Here, we look at cultural and system integration at Tenaris, employment brand definition at Vi, and peer advantage at Vistage Worldwide.
Annual Review Under Review
Once the gold standard of tracking employee performance, the annual performance review has lost its luster. Some companies are finding ways to increase its relevance and effectiveness, while others are eliminating it entirely.