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The Power of Broadcasting Happiness

New research from the front lines shows that not only is it possible to broadcast positive messages to raise business outcomes such as engagement, performance, and profitability, but that there is a scientifically based way to do it to more effectively get your message across

Management Challenge #14: When an Employee Needs an Attitude Adjustment

When an employee starts displaying a bad attitude, you need to start talking about that in your regular one-on-one dialogue with that person. Zero in on the negative behaviors, one at a time.

The Common Language of Emirati Business

Cultural exchanges can be as complex as verbal ones, and when cultures come together in business, it’s necessary to find a common language for relating to one another on an interpersonal level, in addition to communicating ideas.

How to Build Cultural Agility Through International Company-Sponsored Volunteerism Programs

Recent research findings show that well-designed International Corporate-Sponsored Volunteer (ICV) programs build participants’ cultural agility and their sense of social responsibility, helping to deliver a deeper understanding of critical issues in key emerging markets.

Customer Service Skills Will Make or Break your Business

By hiring the right people and then communicating and reinforcing your expectations, all of your first impressions can contribute to building your customer base and making your business grow.

Inculcate Soft Leadership in Youth to Build a Better World

An international leadership guru’s vision to build 1 million global leaders by 2030.

How to Lead as a Mentor

Leaders who see their job as helping employees be successful (mentoring) create a competent, confident workforce that is engaged, happy, and productive—and results are sure to follow.

Collaboration and the Logic Model

One useful tool, particularly for structured collaboration, is a Logic Model and the graphical Results Chain, a simple graphic mapping out of the intended pathway to intended results.

Activities for Virtual Staff Meetings

As organizations increasingly employ remote workers, successful managers must adjust work processes, both large and small, to ensure that remote employees feel connected. Here are three types of audio-based activities—along with examples, resources, and potential pitfalls—that can help.

In Pursuit of Lifelong Learning

Ultimately, it’s up to the learners to trace a plan from where they are to where they want to be.  What is the best way to learn?

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