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Traditionally, coaching has relied heavily on American and European management perspectives, but that might change in borderless organizations. Coaches increasingly are being challenged to improve employee performance while navigating complex differences in assumptions, values, beliefs, and approaches to work.

Aetna’s QUEST (Quality Understanding Empathy Sensitivity Trust) certification program supports Aetna Medicare’s strategic goal of taking customer service to another level by providing a positive member experience with an advocate for their needs.

Leveraging the knowledge, expertise, and energy of employees within an organization is critical for long-term growth.

Organizations and L&D professionals need to take steps in several key areas to deliver essential global leadership competency skills at an increasingly rapid pace.

Training programs that address the unintended loss of quality leadership in multinational companies due to language differences and perceptions can help create more successful globally inclusive organizations.

A recent survey showed evidence that it is employees—not senior executives—who drive corporate culture.

When training in developing regions, it’s important to take cultural and geographic factors into account as you design and deliver the program to ensure it meets the diverse needs of each employee group.