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Customer Service Skills Will Make or Break your Business

By hiring the right people and then communicating and reinforcing your expectations, all of your first impressions can contribute to building your customer base and making your business grow.

Inculcate Soft Leadership in Youth to Build a Better World

An international leadership guru’s vision to build 1 million global leaders by 2030.

How to Lead as a Mentor

Leaders who see their job as helping employees be successful (mentoring) create a competent, confident workforce that is engaged, happy, and productive—and results are sure to follow.

Collaboration and the Logic Model

One useful tool, particularly for structured collaboration, is a Logic Model and the graphical Results Chain, a simple graphic mapping out of the intended pathway to intended results.

Activities for Virtual Staff Meetings

As organizations increasingly employ remote workers, successful managers must adjust work processes, both large and small, to ensure that remote employees feel connected. Here are three types of audio-based activities—along with examples, resources, and potential pitfalls—that can help.

In Pursuit of Lifelong Learning

Ultimately, it’s up to the learners to trace a plan from where they are to where they want to be.  What is the best way to learn?

Virtual Leadership—Closing the Distance

Many of the skills trainers already use in creating a successful classroom experience are applicable to overcoming the challenges leaders face in a virtual environment.

Leaders vs. Trainers

“Leaders lead and trainers train” is the conventional approach, but some companies find there’s no better teacher than an executive who can speak from direct experience.

The Innovator’s Other Dilemma: Getting Accountability Right

When people learn about positive accountability—holding themselves and others accountable in a way that motivates everyone to get the results expected of them—results begin to improve immediately.

Why Questioning Work Is the New Time Management

When people become comfortable questioning and challenging assumptions about work, it often becomes clear that redesigning the work—doing it in a new way than was originally specified—is often the best option.

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