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Real estate franchise Keller Williams Realty started 2013 with three ambitious goals. First, to increase its agent count by 8,000 associates. Second, to increase its per-agent commissions by 20 percent. And third, to make sure at least 92 percent of its franchise offices were making a profit.

Jiffy Lube International, Inc., put the training pedal to the metal, roaring into the No. 1 spot on the 2014 Training Top 125. The 100 percent-franchised organization’s aligned and focused approach to training—in particular, training on new services, customer service skills, and leadership— has resulted in a 900 percent increase in the number of stores at 100 percent certification, a reduction in turnover, and a 93 percent approval rating by franchisees.

Effective prevention and early intervention programming that is tailored to address the varying needs of your employee population is necessary for improving employees’ work performance and reducing stress. Here are some key components to help an organization get substantially more out of its Employee Assistance Program (EAP).

Do you remember those divisions at universities and colleges called “lifelong learning centers”? Their name was an attempt to remind all of us who had graduated and gone on to work that learning should never stop.

More than 58 percent of mobile devices are now smart phone or tablet based, and this year alone there will be 70 billion-plus apps installed on these devices. If you haven't already started, over the next 12 months, you need to develop a mobile strategy and define how you will integrate mobile into your new courses and apps or how to supplement your training with new content, apps, and tools.

In many ways, solving a skill gap is like solving a puzzle—not only do you have to make the pieces fit, you have to make sure you have all the necessary pieces from the get-go.

Getting the training mix right continues to be a challenge, from deciding who to train, how to train them, and evaluating the results.

By Terence Brake, Head of Learning & Innovation, TMA World We’ve reached that time of year when some of us make resolutions—losing weight, taking off more time to be with the family, going to the gym, eating more broccoli, and volunteering for good causes. We resolve to do something to make our own—and sometimes others’—lives better, healthier, and more productive. Those of us who work virtually can make a difference in the quality of lives by making and keeping one commitment:

By Richard Lampner, Trainer and Account Manager, Signature Worldwide My dad was a trainer and not always thrilled about it. I never knew this when I was a kid, of course. Like many ’70s era dads, sharing his feelings and experiences was not a priority. He did “something in Personnel,” my mom said.

By Terence Brake In today’s global business environment, the very nature of change has changed. This has been driven by two powerful and interdependent forces: