Training Day Blog

Is “Ghosting” the Best Way to Reject Job Applicants?

Posted: January 18, 2019

As part of every manager’s training program, there should be instruction on how to both communicate rejection to potential hiring candidates, as well as how to extend a job offer. Cutting off all communication with job interviewees leaves a bad impression of your company.

What Counts as a Vacation?

Posted: January 11, 2019

With today’s skeleton staffs, many, if not most, employees are expected to finish all the work they would have done while in the office before going on vacation, which can become an enormous stressor.

Are Your “Likeable” Employees Likeable for the Wrong Reasons?

Posted: January 4, 2019

Do many, or most, of the so-called “likeable” people in your workplace have traits in common that extend beyond personality and competency traits, and have more to do with race, gender, and socio-economic background?

How Do You Define and Measure Productivity?

Posted: December 28, 2018

Measuring productivity is tricky. You think there should be objective measures, but then there are all the times employees put in a lot of work but deliver poor or no results. Should they still get credit for doing the work?

Is Over-Use of Freelancers and Temps Abusive?

Posted: December 18, 2018

Many companies have noticed the cost savings to be enjoyed by using freelance or temporary employees. The question is whether it’s ethical, and the toll this over-use of non-full-time employees puts on the company’s culture and morale.

When Workload Redistribution = Higher-Performer Punishment

Posted: December 7, 2018

How do you train managers and executives to effectively (and fairly) distribute workload, and to train all employees to set boundaries, so they deliver on everything they agree to do?

Customer Service Training Lessons—From My Lost Umbrella

Posted: December 1, 2018

How does your organization manage customer service training, so customers don’t experience disappointment and irritation over something as simple to remedy as retrieving an umbrella left in an overhead bin of a flight that just landed?

Simply Great or Simply Most Complex?

Posted: November 21, 2018

Learning how to communicate simply is, ironically, more complicated than just finding easy and fast ways to transmit messages. It’s also about striking the right tone and being personable.

Loneliness at Work

Posted: November 16, 2018

What role does technology play in creating, or alleviating, employee loneliness? How much face-to-face or voice-to-voice communication is necessary?

When Workplace Praise Isn’t Even-Handed

Posted: November 9, 2018

How do you train managers to use praise judiciously, so it becomes a tool to inspire ever-greater performance across departments, and boost, rather than deflate, morale?

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