What Do Your Entry-Level Employees Need?
When onboarding entry-level employees, managers face a balancing act between spoon-feeding them information and letting them figure things out on their own.
Customer Service Lessons from My 50th Birthday Celebration in Paris
When training employees on customer service, a Golden Rule/empathy approach might work best as employees imagine themselves in the shoes of those they are serving or working with.
Managing Seasoned Employees
Using the same management approach for entry-level employees and those who have decades of experience will not lead to optimal performance.
Can There Be Too Much Comfort at Work?
Research has shown that feeling too psychologically safe in the workplace can inhibit job performance.
Do Your Managers Know How to Help Without Micromanaging?
The key is to train new managers to help team members in a way that is empowering, rather than aggravating or demoralizing.
Do You Need to Train on the Art of “Managing Up”?
Managing up…is about creating the conditions you need to be successful, whether that’s negotiating your workload, giving feedback and having it be heard, or advocating for the resources you need or the advancement you want,” according to author Melody Wilding.
Has the Definition of Professionalism in the Workplace Changed?
According to a report from Clarify Capital, only 31 percent of survey participants chose “positive attitude and work ethic” in response to the question, “What does professionalism mean?”
Is that Internal Promotion a Good Idea?
Key factors include team dynamics, the successful transition of the promoted employee aways from their former projects, and their likelihood to remain with the organization.
What It Takes to Create a Mentally Healthy Workplace
Simple, easy-to-overlook actions a company can take to improve the work-related mental health of employees.
Remote Workers: More Engaged But Thriving Less?
An unorthodox solution may help improve engagement and overall well-being for ALL employees.