The key to engaging and retaining the best talent today is to take it one person at a time, one day at a time—situational leadership based on who, why, what, where, and how an individual should be managed in order to do his or her best work.
If you blame others and make excuses when things go wrong, rather than immediately focusing on your role in the problem and what you can do to contribute to the solution, then you arre acting like a jerk at work.
Employees must know in advance they will have to answer for their actions. And they must trust and believe there is a fair and accurate process for keeping track of their actions and tying that behavior to real consequences.
The more you can tune in to the individual wants, needs, strengths, and weaknesses of each individual, the better you are able to guide and support them as a manager.
No matter how many people you are responsible for managing, you have to make choices every day about how you are going to use your dedicated management time.