Edited by Lorri Freifeld
Conversion of programs to live virtual instructor-led training due to the COVID-19 pandemic included maintenance skills and certifications, as well as soft skills such as leading teams, change leadership, and customer experience.
The redesigned program aimed to evolve the new hire experience to develop self-sufficient, confident, and high-performing agents through interactivity, modeling, and hands-on application.
“Cash Crunch” included a series of Webinars, short videos, and news flashes that showed business owners how to preserve cash for maintaining solvency through the COVID-19 rebound.
The initiative is composed of several parts, including an escape room experiment and generational diversity classroom training sessions.