Magazine Articles

Try Commandments Instead of Goals

Resolutions—goals and intentions—are important. But there’s an implied sense of “optional” in them. Instead, here are 10 commandments I’d like to live by.

Cracking the Successful Corporate MOOC

Massive Open Online Courses (MOOCs) must be well tailored to company objectives, tightly embedded in the corporate context, and designed with learner engagement and motivation specifically in mind. 

Training Managers to Be Coaches

A successful coach helps employees to find solutions themselves, which can improve their performance and free managers to focus more on their own jobs.

Focus on Hong Kong

When delivering business training in Hong Kong, the key is to provide the theoretical concept briefly, followed by plenty of practical application and examples.

Ensure Safety First

Online safety training— provided in an employee’s native language and with localized content— is key to creating a successful safety culture in a global organization.

Training Agile at Scale

Few organizations have transformed from traditional software development methods to Agile on the holistic scale undertaken by PayPal. Training played a key role in accelerating transformation success.

Go Beyond Buzzwords

Make your communication count—start by fact-checking your statements and steering clear of jargon.

TechTalk – March/April 2015

Find out about the latest advances in training technology.

The Ethics of Training Customer Service

The trust of a customer (a.k.a., learner) starts with the trustworthiness of the service provider (a.k.a., trainer). Trust is as vital to acquiring competence as it is to buying goods and services.

New Products & Services – March/April 2015

The latest products and services launching in the training industry.

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