How AI Conversation Simulation Develops Top-Performing Agents
AI Conversation Simulation provides hyper-realistic, immersive and active learning experiences preparing agents to deliver superior empathetic customer experiences and performance starting with their first live call.
How to Meet Training Objectives at Scale in 2022
Understanding how the landscape of training options has changed, how they can benefit your organization, and how best to employ them is what will successfully advance companies, no matter what the future holds.
Guide Your SMEs to Successful Outcomes—for Everyone
A high-level (and humorous) look at the Seven Subject Matter Expert Archetypes and how to manage them in the way that works best for them.
L&D Best Practices: Strategies for Success (June 2022)
Training magazine taps 2022 Training APEX Awards winners and Training Hall of Famers to provide their learning and development best practices in each issue. Here, we look at how HD Supply upskills its virtual offerings with a multifaceted learning program.
What’s Love Got to Do with Work?
If companies want growth, learning, innovation, creativity, collaboration, and resilience, they need to create workplaces where people can find and experience love, passion, and express emotions.
Remembering Beyond the End
2 suggestions to extend time for retrieval practice after course completion.
The Evolving Face of Training
Blended learning pathways foster harmony among the generations where they share knowledge, blossom innovation, and learn valuable lessons.
Sticky Notes: Find Go-To People Wherever You Need Them
Get to know the players in all the different areas of the organization—up, down, sideways, and diagonal—their strengths and weaknesses, their work proclivities, and how to work effectively with them.
Be an Undercover Training Expert
Trainers should disguise their expertise and guide, rather than lead, so their students learn better and retain more.
4 Steps and 7 Techniques for Better Virtual Training
Here is a 4-step training map (built on the brain science that is so helpful in our work) and a handful of techniques that enhance engagement in virtual environments.