Training MVP Awards Best Practice: Service Recovery Training at Ascend Federal Credit Union
The credit union redesigned the customer service training to utilize a hybrid model that offered both in-person and virtual sessions tailored to each employee’s role, and also introduced a self-reflection and assessment activity for the first time.
Manufacturing Labor Strategies That Work
Amidst a turbulent job market worker retention is more important than ever. Here are some effective strategies that can make a difference.
In Memoriam: Training Managing Partner Phil Jones
Jones helped shape Training brand—the magazine and Training Conference & Expo—into the industry institution it is today.
The Most Impactful Training? Teaching People How to Lead
Explore impactful training strategies to become an agile leader and uplift your team through constant change and pressure.
A Guide to Training Your Staff in Healthcare Software
Enhance your healthcare practice with effective training in healthcare software. Improve staff confidence and patient experience.
How Simple Workplace Adjustments Transformed One Supermarket Employee’s Life
Explore simple workplace adjustments to enhance comfort and productivity for those facing vision challenges.
Will It Still Be Raining in 2050?
Explore the question on everyone's mind: will it still be raining in 2050 as technology evolves in sales and business?
Training MVP Awards Best Practice: Walaa Cooperative Insurance Company’s Employee Coaching Program
Led by an external coach, the program was designed to include multiple one-to-one coaching sessions, workshops, and peer feedback.
How HR Leaders Can Build Agile, AI-Ready Workforces
Independent work and flexibility are reshaping the American labor landscape with an AI-ready workforce.
How Employee Ownership Transforms Training, Development, and Retention
Explore how employee ownership can enhance workforce development and retention in today's competitive labor market.