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This weekly video series launched to every DISH Network customer service agent provides authentic examples of their peers listening to, caring for, and connecting with customers.     

Employees across America are losing focus and making costly mistakes due to anxiety over “financial precarity,” but employer assistance programs could make a big difference.

If team members are not willing to take steps that ultimately would be in their own best interest, there is nothing else managers or coaches can do in service of their success.

Training is still heavy on classroom lectures and written tests. Is it any wonder that new hires and old hands alike come out of sessions glassy-eyed and bored beyond measure?

Modern learners want to be tested on current content that’s customized to their job role. They want testing that truly validates their skills and allows them to pick up new ones as technology evolves. They want credentials that mean something real.

Today, every entrepreneur, executive, and hiring manager knows that one of the biggest challenges is to build a high-performing team of experts who can deliver results consistently, without costly errors or setbacks.

Under the direction of C&A Industries’ CEO and executive director of Training & Development (T&D), the team condensed the initial 12-week course down to 10 weeks of variable training tailored to the individual employee experience on the job.

Once we understand what makes Millennials tick, we can make small adjustments to how we recruit, reward, and train them in the workplace to achieve next-level productivity.

Develop content in various formats to cater to your learners’ preferred way of consuming information—i.e., videos, games, readings, podcasts, Webinars, etc.

As advances in data analytics and artificial intelligence (AI) change what tomorrow’s workplace will look like, they are precisely the disciplines that will help workers equip themselves to become more productive in that future workplace.