Convert Your Customers into Clients for Life
Don’t take your customers for granted. Draw up a long-term strategy to ensure customer loyalty and leverage it successfully to sell other products to improve the organizational bottom line.
Training Top 125 Best Practice: Operating Principles Rollout at Specialist Staffing Group
After crafting the three new pillars of principled values, the firm needed to embed them into the fabric of the 32- year-old company. In response, the global L&D team constructed a rollout plan that would ensure the participants (every employee) would understand, spend time with, and benefit from each new Operating Principle.
How Can You Earn the Loyalty of Your Colleagues and Customers?
Customers and employees are loyal to organizations and people who show empathy for them, take responsibility for their work, and act generously.
Positive Thinking = Profit
Tips to stay positive in business.
The 8 Steps of Highly Engaged Management
Radically changing your management style, especially if you’ve been very hands-off as a manager until now, requires commitment and dedication in the long term. But the results will be worth it.
4 Steps for Achieving Gender Parity
Four years ago, at BTS, we implemented a data-driven hiring strategy. We prioritized evaluating candidates using observable behaviors that both the role and culture require.
How the Green New Deal Highlights the Need for Smart Staff Scheduling Technology
The federal jobs guarantee as a means to end unemployment is a significant portion of the proposal, with the potential to completely shift how organizations manage their employees.
5 Technologies that Will Disrupt Customer Service Training
Technologies such as virtual reality, speech analysis, artificial intelligence, big data, and chatbots are changing the norms of the customer service industry.
The STREAM Framework for Enabling and Achieving Sustainable HR Agility
It is becoming increasingly critical for leaders of progressive organizations to enable/facilitate the HR function to respond more quickly and effectively to changing employee expectations, workplace disruptions, and business requirements to stay on par with/ahead of competitors.
Training Top 125 Best Practice: Building an Accountability Ecosystem at Rollins, LLC
This multi-pronged attack aimed at promoting safe driving practices included deploying an e-learning curriculum, teaching managers how to conduct driving audits and coach accordingly, and leveraging GPS/telematics installed in fleet vehicles.