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Just as you can’t get much use from a wrench if you don’t have the right parts, you can’t use People Analytics for talent alignment if you don’t have good data.

Only 35 percent of organizations said their performance development process is aligned with their organization’s business objectives, according to Brandon Hall Group’s HCM Outlook 2018 Study.

If you are feeling attacked or experiencing conflict over a digital platform, step away from the screen. The immediacy of digital communication can lead to reactive responses instead of allowing us to pause and consider context before responding.

Crown Resorts Australia dramatically modified its customer service training by implementing “drip-feed” training that is short, punchy, and emphasizes just one aspect of customer service at a time.

Teams that feel their employer truly has their back are more likely to be inspired to do great work and generally be more motivated. It’s critical for CEOs to establish and maintain a high level of support.

By diversifying post-training efforts and applying multiple sources of influence, training can be the source of organization-wide behavior change.

Online course creators can use different software to enhance their courses and engage more learners. The main thing to consider is that the technologies used in e-learning should be able to satisfy the requirements of both the instructors and the learners.

“Quick Quiz! What’s the Most Important Number at Gilead?” by Training Systems Design and “Fentanyl: The Real Deal” by U.S. Customs and Border Protection earn the #1 spot in the vendor-produced and in-house categories, respectively.

You can never care too much about who you put on your team. There are countless factors to consider, the most important of which is if a candidate will add to—rather than subtract from—your company.

The pattern of being designed as having high potential, followed by increased responsibility, followed by catastrophic failure is surprisingly common. The key for high-potential employees is to stay focused on the right priorities and learn how to manage their time.