Avanade’s Skill Family Revitalization
Global IT consulting company Avanade’s Sales Effectiveness initiative transformed the sales workforce by taking a systemic approach to training as a component of a broader talent management strategy called Skill Family Revitalization (SFR).
Technology as Trainer: Klick Academy and Klick Talks
Digital health agency Klick uses the “technology as a trainer” philosophy to embed data-driven training into its culture and everyday operations. Genome helps Klick identify when someone needs to learn a particular skill. That triggers an automated process that takes the team member’s unique profile into account.
Supercompetent Speaking: Broadcasting a Presentation
A virtual presentation is still a presentation, so do everything you would for a live event, including interviews, conference calls, audience discovery, research, assessments, and add polls and questions to engage the audience. Practice is especially important, given the technology involved.
Succession Planning: For Impact, Not Box-Checking
Succession planning can be the lifeline of talent development and retention, especially when connected to selection process and strategy. Here are some do’s and don’ts for building a robust succession plan.
A Lesson in Customer Loyalty
Loyalty is not about the perks; loyalty is an emotional feeling you get from those who care about you as a person.
Establishing Clinical Foundations at PPD
Global contract research organization PPD’s Clinical Foundation Program (CFP) for clinical research associates (CRAs) is a six-day, comprehensive program focusing on theoretical knowledge and practical application skills for monitoring clinical trials.
Next-Generation Learning Content Strategies
Today’s employee learning and development initiatives need to shift from preparing employees to solve known problems, to preparing employees to fill jobs that don’t exist yet. How do we do that? We have to rethink learning content in order to shift the strategic focus of employee development to reflect the broad influences of demographics, technology, behaviors, and future needs of both employees and the organization.
Think Ethics Training Has to Be Boring? Think Again
Humor does not interfere with your ability to educate. The same techniques that keep people watching a TV show after they really should be going to bed can be used to make people focus on your training longer than they otherwise would.
How Much Agreement Is Enough?
One of the common excuses for not taking action on ethics issues is that it’s hard to reach agreement on just what is the right course of action. How much agreement about ethical issues should we seek? And how much is enough?
When Did Competition Become Taboo?
A concept becoming ever more prominent in America today is the idea that today’s youth somehow are victimized by competitive contests in which we differentiate between winners and losers. But learning to lose with humility is just as important as winning with grace.
