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Just about everyone wants to lead something, but even the highest-level leaders have to follow someone at some point. A good leader is coachable and ready to gain both knowledge and skill from others, whether the other person is a subordinate, the boss, the board, the customer, or the shareholders.

While most employers will warmly embrace the return of an employee who has survived a serious illness, that is not always the case. Here are the top 5 steps an employee must take when returning to work.

The real-life story of British mathematician Sir Andrew Wiles tells us how factors such as “burning passion,” “grit,” “self-control,” and “deep practice” play vital roles in the development of scientific expertise of the highest order.

To build the right customer service culture—one that has the customer advocating for your business—you must make sure you have the right person in place and that you have given him or her the tools to be successful.

CareSource University (CSU) developed a three-pronged training plan to address the need for wide-reaching communication in support of CareSource’s launch of its private insurance product, Just4Me, on the Health Insurance Marketplace. As a result, CareSource enrolled 29,800 members and captured 26 percent of the Ohio market share.

Faster is not always better. Some people work slowly because they are trying to be very, very careful. That commitment to quality should be encouraged. The challenge is coaching the very careful employee to maintain quality, but also work on speed.

Far too many CEOs are blind to commitment problems in their organizations. Many leaders who sense morale problems often avoid them, worried that they reflect poorly on their leadership. But it doesn’t have to be this way. Here are four steps that can empower leaders to address commitment problems.

Entering an organization is like joining a party that has been going on without you for years. A considerate host plans ahead, finding ways to maximize people’s chances of interacting. Likewise, smart workplaces recognize that it is the responsibility of the “host” to establish subtle techniques for integrating coworkers from the moment of their arrival.

Nothing quite compares to a complete cultural immersion for gaining an understanding of the complexities and nuances of another market.

As part of Western Union’s Sales Excellence program, the L&D team devised a gamified “learn to earn” initiative in which sales correlated with employee learnings were nominated to be recognized.