Online Articles

Entering an organization is like joining a party that has been going on without you for years. A considerate host plans ahead, finding ways to maximize people’s chances of interacting. Likewise, smart workplaces recognize that it is the responsibility of the “host” to establish subtle techniques for integrating coworkers from the moment of their arrival.

Nothing quite compares to a complete cultural immersion for gaining an understanding of the complexities and nuances of another market.

As part of Western Union’s Sales Excellence program, the L&D team devised a gamified “learn to earn” initiative in which sales correlated with employee learnings were nominated to be recognized.

The biggest mistake salespeople make is treating all customers like their needs are the same. Salespeople need to be trained to focus on what’s important to the customer, not what’s important to them.

One especially effective form of work-life support is flexible working options.

Rather than trying to engage employees with workplace perks, give them something even more rewarding—the ability to tie their work to the clearly defined aims of the organization.

As workplaces become more mobile and self-serving, training leaders are rejiggering their strategies and many are going virtual. How do instructor-led training (ILT) and virtual instructor-led training (VILT) compare, and is the latter sustainable?

A pre-travel training plan and implementation of company-wide crisis management protocols is vital in helping your organization protect your employees and prevent an unfortunate situation from spiraling into disaster.