Online Articles

Just like knowing how to initiate a campaign such as the Ice Bucket Challenge, it is as critical to know how to sustain it and how to end even a very successful campaign so you don’t water down its effect.

My thoughts first thing in the morning are not at all amazing. I often am absorbed by all that I have to do, what’s wrong with the world, and concerns about the future. Fortunately, I have a powerful process that redirects my thinking and focuses my attention on what matters most to me.

Valvoline Instant Oil Change’s Training Department piloted a Critical Thinking course based on the principles of socio-collaborative learning for its multi-unit managers, who often are geographically isolated from their peers, frequently called away to manage emergency situations in the stores, and unable to travel for extended periods of time.

Those working in the borderless digital workplace might be given some training on the tools they use, but not on how to make the experience rewarding. Paying attention to five principles (PRIME) makes a positive difference to the quality of the experience and the output.

One of the main factors contributing to the skills gaps, particularly in IT and other tech fields, is the current rapid pace of change. Online training can help companies keep current by providing a way for new information to be quickly disseminated to all employees.

Video creates a lasting impact and provides a heightened sense of reality. When learners see themselves on camera, they’re often more motivated to make changes in their behavior.

Although a good presentation may be educational, it achieves a higher level of value when it specifically seeks to solve a problem the audience is experiencing.

Management often turns to organizational trainers or consultants to fix performance issues. Typically, the request received is reactionary, with little to no time spent determining the true cause of the performance issue. A job task analysis will help identify the root cause of a performance issue.

To respond to new offerings and market shifts, Jiffy Lube’s Training team developed a reliable, repeatable process for quickly and effectively developing new training for 2,000 stores. As a result, Jiffy Lube’s average sale per customer is 7 percent higher than the industry average, according to the 2013 Oil and Lube News survey.

You only have one chance to create a first impression—a lasting impression that may affect the outcome of the customer interaction and the impression the customer has of your company. People remember how you make them feel. Make them feel legendary!