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Human performance is the result of nine major factors. Some are internal to a performer and some are external, the external factors being either tangible or intangible. Not accounting for all factors may result in poor ROI for your training dollars.

Just because you may be doing your due diligence in providing sufficient training doesn’t mean your team is doing theirs in providing good service. But how do you spot those staff members who aren’t cut out for a customer service job? Generally, they will come in one of several forms.

In 2014, 36 percent of the U.S. workforce will be Millennials (aka Gen Y). By 2020, that number will be up to 46 percent, and Millennials will account for 75 percent of the global workforce by 2025. Here are a few examples of the tremendous impact Millennials will have on the workplaces of today and tomorrow.

Not all managers are leaders, but every leader is a manager. Your goal is to understand how to capture individual talents and get the best out of each contributor. When you focus not only on the “what” of what it takes to be a successful leader but also on the “how,” you will see your sphere of influence grow and your career soar.

From the perspective of Starbucks leaders, the strong loyalty connection the brand enjoys with its customers is linked directly to the way in which those leaders connect with and develop their employees, or partners, as they are called. In fact, every aspect of training is guided by a commitment to build a dynamic learning community at Starbucks.

CareSource’s HRCM program is structured so that a team of health-care professionals works with individual members to develop an individual care plan to help them live better with their medical conditions. The five-month transition to HRCM required the hiring and training of 350 employees, shifting from office-based employees to mobile-based employees, and creating a new job function called a Navigator.

Business leaders need to capture tomorrow’s technology and be ready for it by using it in their training and creating a new learning culture. To do that, they must first think strategically and then develop a strategic plan.

More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you March’s top three business books recommended to our readers.

Interval training reinforcement solutions provide spaced repetition learning as both a pre-training and post-training intervention. It generally is being implemented through purpose-built software applications. Some deliver the information via daily e-mails, while others have sophisticated interfaces that also incorporate game mechanics to amplify employee engagement in the learning.

Learning management system (LMS) solutions are underperforming in the eyes of the organizations that use them, according to an annual LMS Trends Survey conducted by research/analyst firm Brandon Hall Group. Less than half of the 457 survey respondents give their LMS solution high marks in terms of overall value for the price they pay.