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DEFENDER’s primary training objective was to ensure that all security advisors understood how the company’s new customer referral system worked so they could accurately describe the process to every customer. Training on the mechanism of the new system was accomplished through video and job aids.

For years we’ve been hearing that people don’t leave their jobs; they leave their managers. Despite this knowledge, many employees are promoted into management positions without understanding key competencies that will enable them to be effective managers.

Following these tips will help ensure your training session will not only meet all the course objectives but also yield satisfied participants who believe the experience was worthwhile on many levels.

Intuitive Surgical tested out a game-based, data-driven mobile platform that delivers a stream of simple, scenario-based challenge questions to field personnel every few days. This approach helped the organization reach more sales reps than previous solutions and drove significantly higher user engagement.

Staff turnover, elevated sickness absence rates, and reduced output found among psychologically distressed workers yield substantial business costs. In the years to come, workplace programs that can be shown to enhance employees’ psychological well-being and behavioral functioning will come to be viewed less as an indulgence and more as an investment with considerable cost-saving potential.

People who both successfully manage change share two dominant characteristics: perspective and priorities. One healthy and smart perspective in this changing world is to always be ready for surprises. As we peer into the future, the only sure prediction we can make is: We will be surprised. And how boring would life be if we weren’t?

When Baylor’s newest hospital in McKinney, TX, opened its doors, the Emergency Department (“E.D.”) volume was 40 percent higher than expected. This led to longer E.D. wait and hospital discharge times, and low patient satisfaction. In response, the McKinney team implemented Service Care Bundle Training, which was conducted by leaders during staff meetings and via recorded Webinars.

The quality, speed, and execution of key decisions is the source of value creation in a matrix, and structures and processes can enable or inhibit this. As such, it can be helpful to focus attention on four factors and how they affect decision effectiveness in a matrix: purpose, governance, culture, and operations.

Effective leaders understand their people. They provide a firm foundation of expectations from the outset of a mission. They take steps to “get the word out” to everyone. They provide clear direction and follow-up as appropriate. They embrace the power of innovation in their teams. Above all, they take care of their people.

Small group presentations are common and may include training seminars and workshops, pitches to new clients, sales presentations, business proposals, reports to management, and project updates to your colleagues or clients. You’re usually standing just a few feet away from your audience members, which means you must always keep in mind that what works in the ballroom may not work in the boardroom.