Let Your Team Take the Lead on Service
A look at customer service standards that can be simply structured for a manager/supervisor to easily present to staff. These “micro-educational sessions are two-minute uniform exercises everyone partakes in that remind and reinforce your company’s mission and vision.
Why Emotional Intelligence Just Won’t Die
While the current measures of Emotional Intelligence (EI) don’t seem to be able to predict leadership success very well, there is hope for it yet, especially in predicting specific elements of performance.
End-User Training: An Afterthought or the Key to ERP Success?
According to Gartner Research’s study, “The Justification of IT Training,” “companies spending less than 13 percent of their enterprise resource planning (ERP) project costs on training are three times more likely to fall short of their business and project goals than organizations spending 17 percent or more.”
Are We Witnessing the Death of Professionalism?
We do live in a different world today, but we can’t just toss out all the “old rules.” In many ways, we need to revisit the “classics”—such as please and thank you—and amend them for our current lifestyle. Bumping up your professionalism while standards are on the decline will make you stand out from the crowd in the best way.
Cartus’ Summer Intern Program
Interns are given the same four-week training as a new full-time Expense Analyst, effectively preparing them to help process the increased summer volume, as well as offset absences due to vacations. Some 30 percent of interns from the last three years subsequently have been hired as either full- or part-time employees.
Engaging Employees: The Good, the Bad, the Ugly, and the Remarkable
Understanding the four types of employees and ways to increase their level of engagement.
Employees and Core Values: One Practice Each Day
The 31 Practices is a whole system methodology aligning the day-to-day behaviors of employees with core business values and purpose.
June’s Top Reads
More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you June’s top three business books recommended to our readers.
Listening and Leadership
Great leaders are effective communicators because they are great listeners. All effective communication begins with wanting to be a good listener and valuing the person who is doing the talking.
Talent Management 2014: Sharp Contrast Between Urgency and Readiness
Brandon Hall Group’s State of Talent Management 2014 research identifies a sharp contrast between the ultra-urgency of today’s human capital issues and organizations’ capability and readiness to respond. Here are insights, recommendations, and advice on four critical trends regarding how high-performance organizations (HPOs) are reimagining and re-cutting their talent strategies.