Online Articles

By Patrick Alain Interpersonal skills are arguably one of the most important factors in the success—or failure—of any career or company. A lack of them can impede or even derail the career of even the most talented employee, so always make sure you cover this in your reviews.

By David McNally, CPAE, Chief Encouragement Officer, TransForm Corporation

By Terence Brake, Head of Learning & Innovation, TMA World We’ve reached that time of year when some of us make resolutions—losing weight, taking off more time to be with the family, going to the gym, eating more broccoli, and volunteering for good causes. We resolve to do something to make our own—and sometimes others’—lives better, healthier, and more productive. Those of us who work virtually can make a difference in the quality of lives by making and keeping one commitment:

By Nik Kinley and Shlomo Ben-Hur

Edited by Margery Weinstein

By Pranab Chakraborty, Senior Manager, Corporate Human Resources Development Team, Wipro Technologies Harry is a young engineer who recently joined a company and is undergoing its orientation training program. Today he is going to attend some training on “Business Etiquette,” and he doesn’t know what to expect.

By Brent O’Bryan, SPHR, VicePresident, Learning and Development, AlliedBarton Security Services “The nail that sticks out gets hammered down” is an old Japanese saying that took hold in our post-World War II corporate America culture. This phrase encourages an unspoken rule of conformity combined with an authoritarian hierarchical structure. Today, it is important for business leaders to consider the impact this has in American workplaces.

By Laura Stack, MBA, CSP Once you’ve completed your presentation successfully, you may think you’re done. But don’t let go just yet! You still have to handle what some observers call “the presentation after the presentation.” What are the actions and practices that will help you maximize the impact of your presentation and/or improve future ones? Some of these items are plain common sense, though others may not be quite as obvious:

By Kirt Manecke One of the most valuable lessons you can learn from this book is to LISTEN to your customers. Ask probing questions—then listen attentively to your customer’s answers.

“Good teaching is more a giving of right questions than a giving of right answers.”—Josef Albers By Kristy Westfall Moyer, Training Account Manager, Signature Worldwide