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2 Customer Service Secrets

Norma Jarman, Training Account Manager, Signature Worldwide -

Novo Nordisk’s IdeaStream

Lorri Freifeld -

Trainers Can Help Explore Digital Workplace Options

Margery Weinstein -

Management Challenge #12: Measuring the Performance of “Creative’ Work”

Bruce Tulgan -

Taking Care of Business

Ajay M. Pangarkar and Teresa Kirkwood -

It’s a Funny Thing

Bob Pike -

In Pursuit of Lifelong Learning

Enzo Silva, Learning Strategist and Instructional Designer, SAP -

The Role of the Future in Training & Development Today

Neal Goodman, Ph.D. -

Focus on Taiwan

Dr. Neil Orkin -

Present Your Business Case Using Your Voice

Jim Hornickel, Director of Training & Development, Bold New Directions -
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