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By Hank Moore, Corporate Strategist Everyone talks about the benefits of training, but it’s important to identify these benefits in your organization. Then, when you are ready to look at potential training providers, you will know exactly what you should expect to receive from them. Below are the seven biggest benefits of training, followed by tips for selecting and evaluating training providers. 7 Biggest Benefits of Training

By Lee B. Salz When a sales candidate accepts a job offer, everyone is all smiles. Yet, those smiles can quickly turn upside down if you are making any of these salesperson onboarding mistakes:

By Margery Weinstein

By Matt McConnell, President and CEO,  Knowlagent “Wow! That automated attendant really delivered great service!” In an age of automation, how often do you hear a customer enthusiastically share a positive experience with a self-service or instant-service communication channel?

By Michael Michalko

By Tom Rieger, Senior Practice Expert, Gallup There are no fearless leaders, but there are courageous ones. Everyone has fears they need to face. The key is to learn to overcome those fears. Mark Twain said, “Courage is resistance to fear, mastery of fear—not absence of fear.” To create a fearless company, leaders must master fear—their own and others’. They have to have the courage to fix what’s wrong.

By David Intrator, President, The Creative Organization In my seminars and workshops on creativity, I spend a lot of time emphasizing the value of being an idiot. Because in the all-important opening phase of the creative process, which I call “making a mess,” stupidity is your greatest asset. This is not the time for clarity, precision, or cleverness. Rather it’s the time for sloppiness, incoherence, and the mindless generation of stuff.

By Kristy Westfall Moyer, Training Account Manager, Signature Worldwide “An investment in knowledge pays the best interest.”—Benjamin Franklin Whether you are a customer-centered or an employee-focused company, success hinges on sustaining a culture of lifelong learning. Happy employees equal happy customers, and in study after study, they show that the happiest employees are the well-trained ones who receive ongoing education.

By Margery Weinstein

By Peter Post, Director, The Emily Post Institute It’s happened over and over again: