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Mystery shops conducted in Europe and in the U.S. show that most of the stores are at year zero of the new era of Customer Experience, and many customers complain about the lack of preparation in sales teams. So it’s a huge competitive advantage to be able train your salespeople to build positive relationships with customers.

Strengthening the quality of your brand enhances your credibility, which is the foundation for positive relationships with both your customers and stakeholders.

3 reasons leaders should not feel threatened by artificial intelligence.

Is your approach to content feedback CRISP? Or does it sometimes crumble?

Critical Incident Analysis engages emotions, is based on real business interactions, and secures learner retention via storytelling and self-reflection.

A manager who inspires positive morale does so best by knowing what each and every team member values. The manager then regularly does something with and for each employee that embodies that employee’s values.

An exemplary employee not only exhibits knowledge and skills, but possesses exemplary attitude and habits.

All too often coaching engagements aren’t successful because coaches don’t fully understand how sudden changes in organizational context can radically impact a leader’s ability to succeed under a very different set of work conditions.

Less than 30 percent of U.S. employees say they are loyal to their company, according to the Ipsos Loyalty Study.