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Saving Millions with Critical Incident Analysis

Critical Incident Analysis engages emotions, is based on real business interactions, and secures learner retention via storytelling and self-reflection.

4 Pillars of Higher Morale

A manager who inspires positive morale does so best by knowing what each and every team member values. The manager then regularly does something with and for each employee that embodies that employee’s values.

How to Become an Extraordinary Employee

An exemplary employee not only exhibits knowledge and skills, but possesses exemplary attitude and habits.

Understanding the Importance of Context in Coaching

All too often coaching engagements aren’t successful because coaches don’t fully understand how sudden changes in organizational context can radically impact a leader’s ability to succeed under a very different set of work conditions.

Retain Employees And Lower Turnover Costs

Less than 30 percent of U.S. employees say they are loyal to their company, according to the Ipsos Loyalty Study.

Catch People Doing Something Right

The coaching world shows us three levels of giving positive feedback depending on the personality, situation, and regularity of the practice: Praise, Acknowledgment, and Appreciation.

The Raising of a Family Business

How one small realization radically influenced one CEO’s leadership style.

How to Keep the Consultant’s Perspective as an Internal Trainer

If we straddle the boundary between insider and outsider in our organizations, we can combine the informal authority, relationships, and professional credibility of the insider with the perspective and fresh thinking of the outsider, thus making us much more effective.

4 Tips for Developing Great Leaders

The strongest organizations are not built overnight. It takes time to identify and develop tomorrow’s leaders, and companies that put in the work will realize more benefits than just having a succession plan.

Why Leaders Need Emotional Intelligence More than Ever

Self-awareness is the key to emotional intelligence (EQ): If leaders are unaware of how they are feeling, it is difficult, if not impossible, to accurately understand others and provide leadership direction.

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