Home Search

positive relationships - search results

If you're not happy with the results, please do another search

Client Service Cycle Training at Grant Thornton

Grant Thornton LLP describes “distinctive client service” as its calling card. Yet with 4,200 accounting professionals in six service lines supporting diverse industries, delivering consistent client service was challenging. In response, Grant Thornton created the Client Service Cycle (CSC), a well-defined, repeatable, six-step process for developing relationships and delivering value. Here is how the firm put this program together, including the results it generated:

8 Pillars of Trust

By David Horsager Everything of value is built on trust, from financial systems to relationships.

Equipping Contact Center Agents to Deliver Personal Service

By Matt McConnell, President and CEO,  Knowlagent “Wow! That automated attendant really delivered great service!” In an age of automation, how often do you hear a customer enthusiastically share a positive experience with a self-service or instant-service communication channel?

An Untapped Talent Pool

By Margery Weinstein

Online Partners

Now announcing the 2023 TMN Choice Awards winners!