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A successful virtual team experience will be one in which the overall quality of team touch-points bridges distance to help generate valuable working relationships and outstanding results. The overall team experience is one members would be happy to repeat because they found it productive and enjoyable.

A look at customer service standards that can be simply structured for a manager/supervisor to easily present to staff. These “micro-educational sessions are two-minute uniform exercises everyone partakes in that remind and reinforce your company’s mission and vision.

Nobscot Corporation turned to training exercises from Glasstap to help it improve communication, build a stronger team bond, and enhance the overall team dynamics.

LEADERS SPEND A SIGNIFICANT PORTION OF THEIR TIME engaged in interactions.

By Lisa B. Marshall, Host, Public Speaker “What’s gonna work? Teamwork!” My kids love the show, “The Wonder Pets,” and this little theme song gets stuck in my head all the time. We learn from a young age that working in a team is important. Your team may have gotten a strong start. But what happens when you start running out of steam?

By Margery Weinstein When Medtronic, Inc., a Minneapolis-based provider of medical technology, needed a way to give high-potential employees a sense of teamwork under pressure, it turned to simulation technology. The company incorporated a team-based leadership simulation from Enspire Learning into its Emerging Leader Program (ELP) that creates insights on personal leadership styles. It also allows emerging leaders to practice cross-functional teamwork that deals with ambiguity under time pressure, communication across the enterprise, and making strategic trade-offs.

By Beth O’Neill, Senior Consultant, Interaction Associates Does the following scenario sound familiar? Rich is leading a Product Development team with members in Salt Lake City, New York, Zurich, and Hong Kong. To help focus the team and set goals, he convenes an online Web meeting. Most team members are joining via the Web and on the phone—except for Rich and three colleagues, who are in the same room in the New York office.

By Sharon Daniels, CEO, AchieveGlobal Ultimately, all companies are in the business of sales. While goods and services vary from brand to brand, a company’s lifeblood is in the revenue generated from sales. That’s why it’s critical to consider what comprises an organization’s sales DNA—ranging from the talent of individual salespeople, to strength within the leadership ranks, to organizational structure.

A learning community is a dynamic environment where professional development is integrated into the fabric of an organization’s culture, promoting a cycle of continuous improvement via experience sharing.