Is It Training? Or Something Else?
We need to work with stakeholders in other areas of the business to look beyond customer service training at other influences on the customer experience.
Can Recognition Improve Employee Engagement?
Recognition improves the positive relationship between the giver and the receiver of recognition, leading to enhanced positive relationship strength.
Made to Learn
The path to building more engaging and compelling learning content.
I Am Me
How storytelling and powerful conversations about inclusion and diversity opened up our minds and hearts.
Thriving Amid Today’s Change-Quakes
Yesterday’s change approaches are no match for the tectonic shifts impacting almost all aspects of life these days. A new strategy is needed.
Reasons for “The Great Resignation”
Communication was the #1 skill survey respondents felt their managers lack most.
You CAN Take It with You
As I was editing the feature stories in this month’s online-only issue focused on learning assessment, badging, and certification, a scene from The Wizard of Oz popped into my head. After spending much of the film bemoaning his lack of courage—despite his actions to the contrary—the Cowardly Lion receives a special badge from the Wizard of Oz, who declares: “For meritorious conduct, extraordinary valor, conspicuous bravery against Wicked Witches, I award you the Triple Cross.”
Measuring Training Effectiveness
Obtaining learning, behavior, engagement, and performance analytics is critical to the L&D team, and the organization, as they need to know the value of their training programs and how training activities relate to employee performance.
Putting Digital Badges on Blockchain
Blockchain-based, stackable digital badges for professional training increase learner engagement and become a verifiable and trustworthy credentialing portfolio unique to each employee.
Designing Micro-Credentials for the Future of Work
Micro-credentials provide a focused and strategic pathway to help people develop and communicate in-demand capabilities and engage in lifelong, life-wide learning.