Online Articles

The global ISO 9001:2015 standard provides the framework for health-care organizations seeking to provide a consistent product or service, improve customer “patient” satisfaction, and commit to continual organizational improvement.

Managers should start by setting aside one hour every day as sacrosanct time for managing. During that hour, they do not fight fires. They use that hour for managing up front, before anything goes right, wrong, or average.

The health of the data impacting key performance indicators (KPIs) will dictate a manager’s ability to deliver useful feedback.

Habits can be maximized every day by using targeted micro-activities: simple actions that take only a few minutes and prime people to engage in positive behaviors for the rest of the day.

According to IDC, despite a “typical” $1 billion company spending a large amount of resources devoted to training for customer-facing people, poor sales enablement results in around $14 million of wasted sales and marketing expenses, and $100 million in lost sales opportunities. Where could they be going wrong?

MTM, Inc.’s Training function closely partnered with executives and stakeholders to launch Set it Best!, a four-month sales training program that aims to reduce transportation costs by 6 percent.

While many resources exist about thinking, leadership, and adapting to change, developing a resilient business really comes down to four letters. It’s CAKE, but it’s easier said than done.

There are more than 80 million Millennials in the workplace, which means that if you manage people, you’d better figure out how to lead and motivate these individuals—fast.

Extremely productive people are 3.5 times more likely to recover quickly when derailed from being productive, according to RAIN Group’s most recent research study.

How do you get an entire organization of 3,500-plus global employees to mind shift the way they think, develop, market, and deploy their “bread-and-butter” solutions?