Magazine Articles

L&D Best Practices: May/June 2013

LEADERSHIP DEVELOPMENT By Jeff Orlando and Karen Eber, Senior Managers, Leadership Development, Deloitte Services LP

Training Today: Do Your Homework

While the number of organizations offering virtual work arrangements has increased from 35 to 45 percent over the last few years, a few notable companies recently have gone against the trend and banned working from home policies. These moves may lead more employers to reevaluate their own flexible work arrangements, says Aon Hewitt, the global human resource solutions business of Aon plc.

Building a Productive Mindset

By Jason W. Womack, MEd, MA Would you like to get even more done each day? With just a little bit of forethought, there are two ways to build a productive mindset into your daily routine:

Training Today: Training Goes to China

More than 460 training and learning executives and practitioners gathered in Shanghai in April to attend Training magazine’s first-ever conference in China, organized by Training’s exclusive Chinese partner, ACT Group. The focus was “Taking E-Learning to the Next Level,” through the expanded use of mobile and social learning and gamification. Speakers included mobile learning expert A.J.

Back to the Basics

By Bruce Tulgan “Leadership development” may sound better, but our research shows that what’s missing in the repertoires of 9 out of 10 leaders is consistent practice of the old-fashioned basics of management. There is so much work to be done by training professionals:

Training Today: Partnerships and Alliances (May/June 2013)

>> Rosetta Stone acquired Seattle-based Livemocha, one of the world’s largest online language-learning communities, for $8.5 million in cash. Livemocha features a robust and extensible cloud-based learning platform and a community of more than 16 million members.

Training Today: Products and Services (May/June 2013)

>> Third-party logistics provider LeanCor launched LeanCor Academy, an online professional training and education program. Facilitated in a virtual classroom, the first course, “Lean Leadership: Building the Lean Culture,” is broken down into 16 one-hour self-paced modules, each followed by a knowledge assessment and application work.

Training Today: Power to the People

When Seattle-based work-force consulting company PeopleFirm was first recognized as one of the fastest growing companies in the state, all employees received iPads engraved with a personal thank you. The newest team members, some of whom had only been with the company for a month, were shocked. But this was all about rewarding the team for their outstanding efforts. Tenure, role, or level didn’t matter. Being part of the PeopleFirm team is what counted.

Training Today: Tech Talk (May/June 2013)

>> Panopto announced the latest version of its e-learning and video platform solution:Panopto 4.3. New features include failsafe recording, social enablement (including rich comments, community ratings, and video bookmarks), and a scalable platform (per-user analytics and an IT admin dashboard).

Caesars Owns Customer Service

Edited by Margery Weinstein Last year, Caesars Entertainment Corporation was facing stagnant customer service scores on weekly and quarterly surveys, the metric that determines success of customer loyalty and satisfaction. Each quarter and annually the organization strives for a 3 percent shift of non-A to A scores on customer service surveys year-over-year. Ingrained customer service behaviors helped keep the scores near the same level as the previous year, yet improvement to meet the goal of continuous improvement was becoming a challenge.

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