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June 2021

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Training at the Tip of the Spear

Training at the Tip of the Spear: The Evolution of Alcon’s Digital Training Initiatives

This case study explores how Elara Systems, Inc., went from creating simple 3-D models and animations for Alcon all the way to developing a robust VR training and interactive product education and demonstration library.

Implementing Virtual Training Best Practices for Memorable Results

Between the rise of the gig economy and the pandemic, virtual corporate onboarding and training sessions have quickly become part of the new normal.

Special Delivery!

Figuring out which delivery method will be most successful for a particular training program is no easy task.

Leverage the Power of Performance Support

Let’s strive to make effective performance support the goal instead of just completing development of another e-learning course or facilitating a full calendar of classes.

Moving from Trauma to Trust at Work

Training leaders to create trust in a workforce in crisis.

Putting Organizations Back Together Again

Now that we can see the light at the end of the pandemic tunnel, it is time to rethink, rebuild, or even recreate company cultures that make people feel connected again.

3 Ways Digital Customer Service Makes Agents (and Budgets) Happy

Implementing digital care solutions that offer automation driven by artificial intelligence (AI) and machine learning (ML) can help reduce training time for new agents, resulting in cost savings while reducing agent attrition and turnover.

How to Incorporate Social Media in Training

The forecast seems to lean heavily toward a social media-oriented learning environment even after the current COVID-19 crisis hopefully subsides.

Lost and Found

The AirTag sends out a scrambled signal that can be picked up by any iOS or MacOS device, allowing you to track items you’ve tagged.

Sticky Notes: When to Say, “No”

“No” at work is a way to prevent you and your colleagues from wasting time and attention and, very likely, money and other resources on something that cannot be done, is not allowed, or should not be done.

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