Informed Choices
Helping trainers navigate the erratic landscape of learning technology.
Training for a Hybrid Workplace?
Hybrid guru William Dodson offers guidance on today’s hybrid environments that encompass remote and in-person work and training.
Want Peace and Tranquility? Be Like a Zebra!
Zebras’ brains have not developed a pre-frontal cortex that allows them to worry about the future as we humans do.
Solving the Hybrid Disconnect
The return to work needs to be a dialogue, not a decision.
Is It Training? Or Something Else?
We need to work with stakeholders in other areas of the business to look beyond customer service training at other influences on the customer experience.
Can Recognition Improve Employee Engagement?
Recognition improves the positive relationship between the giver and the receiver of recognition, leading to enhanced positive relationship strength.
Made to Learn
The path to building more engaging and compelling learning content.
I Am Me
How storytelling and powerful conversations about inclusion and diversity opened up our minds and hearts.
Thriving Amid Today’s Change-Quakes
Yesterday’s change approaches are no match for the tectonic shifts impacting almost all aspects of life these days. A new strategy is needed.
Reasons for “The Great Resignation”
Communication was the #1 skill survey respondents felt their managers lack most.