Why Sales Calls Fail
Most contact center agent mistakes results from human error, not lack of training, research shows.
Productivity Coach’s Corner: What You’ve Learned
I encourage you to reflect on the last undeniably challenging year as most of us worked remotely.
Acting Lessons for Zoom
Research and practice from the worlds of dramatic arts and education can help enliven online meetings and training.
The Risk Of Routine
Sometimes being on autopilot—knowing a skill so well it doesn’t require conscious thought—can lead to human error.
Get Training Wins in a Time Crunch
4 options to help training programs hum along at a quick, sustainable rate in no time.
The Space Between
Shared sensemaking is needed in this period of intense liminality.
Virtual Presence
Using VR to recreate those moments of camaraderie we are missing out on during the COVID-19 pandemic.
Leadership Practices for 2021
Leaders must shift their mindset and place people and relationships before projects and tasks.
Overcoming Barriers to Change
Understanding the barriers to change can help us put things in place to overcome them.
What Will Learning Look Like in 2021?
Put upskilling on the priority list for learning and development.