Removing Unconscious Bias From Customer Conversations
You can learn about unconscious bias through reading and training, but exposure to them is your responsibility.
Leadership Case Studies
Here is a sample of three case studies from the book, Leadership Case Studies, that are most instructive and impactful to developing leadership skills.
Why Listening Is Key as Companies Prepare for the Future of Work
As many companies are preparing to return to the office, employee feedback is crucial for the success of your organization's workplace.
What Is Really Causing Today’s Extreme Talent Shortage
The best strategy for winning today’s talent wars is to retain your skilled employees by fighting the top causes of turnover.
How Companies Can Increase Cybersecurity Awareness Among Their Employees
Increasing cybersecurity awareness among employees is crucial in helping them know their responsibilities in protecting sensitive data.
From Neural to Useful
Book excerpt from Chapter 2 of Learning Science for Instructional Designers: From Cognition to Application; ATD, 2021
How Mobile Apps Are Revolutionizing the Future of E-Learning
E-learning apps today form the third-most searched and downloaded category of apps (after gaming and business) globally.
12 Reasons Your E-Mail Messages Aren’t Getting Across
Messages are too often keyed in at the speed of thoughtlessness causing them to be misunderstood, inappropriate, or unread.
How to Be the Best Supervisor, Manager, and Leader You Can Be
The challenges of leadership are to tune in to the realities we face as leaders and avoid the numerous pitfalls.
Restoring Employee Wellbeing in the Post-Pandemic Workplace
Companies that support employee wellbeing and professional relationships will achieve greater performance and organizational resilience.